Trade Conditions

Mile Sports ApS Nørre Allé 89 1tv 8000 Aarhus C TLF: +4560690509 CVR: 43050621 Payment Mile Sports ApS accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online. Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order. All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark – Kroner (DKK) Mile Sports ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders. Mile Sports ApS’s own website also uses encryption with SSL protocol. Delivery The delivery time for your order is 1-5 working days. Mile Sports ApS sends goods with GLS or Post Nord to a delivery point of your choice or via home delivery. The freight is calculated based on weight. You will always receive a track and trace number so that you can follow your package from our warehouse to your home.   Right of withdrawal There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order. The 14-day period starts on the day the order is delivered. You bear any return costs yourself. A wish to cancel must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation. Requests to use the right of cancellation must be sent to info@milesports.dk. In the notification, your wish to use the right of withdrawal must be clearly stated. Condition of the item upon return You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties, and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Mile Sports ApS to assess the condition of the goods. Right of complaint There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material, and manufacturing. Complaint regarding errors and defects must be reported to Mile Sports ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs. The complaint is waived in the event of incorrect or unusual operation of the product. Mile Sports ApS covers the return costs to a reasonable extent. When returning, contact the company: Mile Sports ApS Nørre Allé 89 1tv Phone: +4560690509 Complaints will not be accepted if these have been sent cash on delivery. Customer & Privacy Policy We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time. In order for you to enter into an agreement with Mile Sports ApS, we need the following information: . Name . Address . Phone number . Email address We register your personal data with the aim of being able to deliver the goods to you. The personal information is registered with Mile Sports ApS and stored for up to five years, after which the information is deleted. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. The director and the employees of Mile Sports ApS have access to the information registered about you. The data controller in Mile Sports ApS is Emil Hviid Juul Fogt Pedersen We do not store and transmit customer information encrypted. As registered with Mile Sports ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to info@milesports.dk Cookies At https://milesports.dk/ cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy. Log statistics We use log statistics on https://milesports.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is be left etc. The log statistics are only used for the purpose of optimizing Mile Sports ApS’s website. Consumer protection Read more about your protection as a consumer when you buy via a PensoPay payment solution:https://pensopay.com/more/consumer protection/ Appeal options Complaints about products can be sent to: The Danish Competition and Consumer Authority Carl Jacobsens Vej 35 2500 Valby www.forbrug.dk For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaints platform.ec.europa.eu In the event of a complaint, our email address must be stated: info@milesports.dk as well as the website on which you purchased the item.